tag:status.sage.com,2005:/historySage Status - Incident History2024-03-29T05:22:41ZSagetag:status.sage.com,2005:Incident/203892142024-04-12T16:00:00Z2024-03-28T15:54:31ZHMRC Scheduled Maintenance of MTD ITSA<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>16:00</var> UTC - Apr <var data-var='date'>16</var>, <var data-var='time'>11:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Scheduled</strong> - Scheduled maintenance is taking place at HMRC on the Making Tax Digital for ITSA service. <br /><br />Due to scheduled maintenance, you will be unable to access MTD ITSA from 17:00 BST on Friday, April 12th, to 12:00 BST on Tuesday, April 16th, 2024.<br /><br />We apologise for any inconvenience this may cause.<br /> <br />Thanks. The Sage team.</p>tag:status.sage.com,2005:Incident/203875192024-04-04T17:00:00Z2024-03-28T12:03:03ZSage Business Cloud Payroll South Africa - Scheduled Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>4</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Scheduled</strong> - Sage Business Cloud Payroll South Africa will be undergoing important system maintenance on Thursday, April 4th, 2024, for 2 hours, between 19:00 (SAST) and 21:00 (SAST). <br /> <br />Please note that the service will be unavailable during this time. <br /> <br />We apologise for any inconvenience this may cause.<br /> <br />Thank you. The Sage Team.</p>tag:status.sage.com,2005:Incident/203801702024-03-30T05:00:00Z2024-03-27T17:05:13ZSage Distribution and Manufacturing Operations (SDMO) North America - Scheduled Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>05:00</var> - <var data-var='time'>06:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Scheduled</strong> - Sage Distribution and Manufacturing Operations (SDMO) North America will be undergoing maintenance on Saturday, March 30th, 2024, for 1 hour, between 01:00 EST and 02:00 EST. <br /> <br />The service might be unavailable during this scheduled time. <br /> <br />We apologise for any inconvenience this may cause. <br /> <br />Thank you, The Sage Team</p>tag:status.sage.com,2005:Incident/203890022024-03-30T02:30:00Z2024-03-28T15:26:59ZSage Intacct - Scheduled Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>02:30</var> - <var data-var='time'>06:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Scheduled</strong> - Sage Intacct will be undergoing maintenance on Saturday, March 30th, 2024, for 4 hours, between 02:30 UTC and 06:30 UTC.<br /><br />The service will be unavailable during this scheduled time.<br /><br />We apologize for any inconvenience this may cause.<br /><br />Thank you.<br /><br />The Sage Team</p>tag:status.sage.com,2005:Incident/203803762024-03-29T22:00:00Z2024-03-27T17:34:14ZSage Distribution and Manufacturing Operations (SDMO) Europe/Africa - Scheduled Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>22:00</var> - <var data-var='time'>23:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Scheduled</strong> - Sage Distribution and Manufacturing Operations (SDMO) Europe/Africa will be undergoing maintenance on Friday, March 29th, 2024, for 1 hour, between 22:00 UTC and 23:00 UTC (00:00 SAST and 01:00 SAST on March 30th).<br /><br />The service might be unavailable during this scheduled time.<br /><br />We apologise for any inconvenience this may cause.<br /><br />Thank you, The Sage Team<br /><br />--------------------------------------------------------------------------------------<br /><br />Sage Distribution and Manufacturing Operations (SDMO) Europe/Africa sera en maintenance le Vendredi 29 Mars pendant 1 heure entre 23:00 CET et 00:00 CET, le 30 Mars. <br /> <br />Pendant cette période, le service peut ne pas être disponible.<br /> <br />Nous nous excusons pour tout inconvénient que cela pourrait causer. <br /> <br />Merci. L'équipe Sage. <br /> <br />------------------------------------------------------------------------ <br /> <br />Sage Distribution and Manufacturing Operations (SDMO) Europe/Africa wird am Freitag, 29. Marsch 2024, für 1 Std. zwischen 23:00 MEZ und 00:00 MEZ, 30. Marsch, gewartet.<br /> <br />Der Service ist während dieser geplanten Zeit möglicherweise nicht verfügbar.<br /> <br />Wir entschuldigen uns für etwaige Unannehmlichkeiten.<br /> <br />Mit freundlichen Grüßen, Das Sage-Team.</p>tag:status.sage.com,2005:Incident/203203392024-03-28T16:06:25Z2024-03-28T16:06:25ZCompliance Service - Operational<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service continues to perform as expected.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:53</var> UTC</small><br><strong>Monitoring</strong> - Our third-party vendor, Chorus Pro, has confirmed that the issue has been resolved. We will continue to monitor closely.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:11</var> UTC</small><br><strong>Identified</strong> - We identified an intermittent issue with our third-party supplier, Chorus Pro, preventing Sage 50 (FR) customers from submitting invoices to Chorus Pro through the Compliance Service. <br />We are engaged with our third-party, Chorus Pro, waiting for updates.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203861712024-03-28T15:04:58Z2024-03-28T15:04:58ZSage 50 Accounts - Major Outage<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:04</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service continues to perform as expected.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Update</strong> - The product continues to perform as expected. However, some customers might be presented with some errors. <br /><br />Please access this <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240328100756557">link</a>LINK for more information. <br /> <br />If you are presented with a Script error message please click Yes on it.<br /> <br />If you are presented with a "The page isn´t available right now", please refresh the page to resolve.<br /> <br />If you are presented with a "Verify you are a human" page, please complete the verification.<br /> <br />There is no other functionality impacted and you can continue working a normal. We continue to closely monitor the product.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Monitoring</strong> - The product is performing as expected. <br /><br />We have identified that customers are being presented with 3 different error messages. "Script Error", "The page isn´t available right now", "Verify you are a human".<br /><br />Please click Yes in the script error or on the verify you are human to access the application. <br /><br />We will monitor to avoid a reocurrence.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>08:36</var> UTC</small><br><strong>Investigating</strong> - We have identified that some customers are being presented with an error message when trying to access Sage 50 Accounts.<br /><br />We are currently investigating.</p>tag:status.sage.com,2005:Incident/203783512024-03-27T16:22:34Z2024-03-27T16:22:34ZSage Business Cloud Accounting (UKI) - Degraded Performance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:11</var> UTC</small><br><strong>Update</strong> - We are investigating an issue, which is preventing customers in the UK and Ireland from accessing the service. <br />Customers are facing an error message: "We're working on it. The system is under heavy load. We're working on this problem. Please try again later." <br />For other customers the service is available and performing as expected.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203517962024-03-27T12:00:31Z2024-03-27T12:00:31ZSage 200 Standard (UKI) - Partial Outage<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service continues to perform as expected.<br /> <br />In case you have any doubt if any of your attachments have been processed or not please reach customer services.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:21</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>18:09</var> UTC</small><br><strong>Update</strong> - We are currently working on deploying a fix for the issue. To allow us to deploy this fix faster we have disabled the functionality to scan attachments. If you upload an attachment it will not be processed at this point in time so please refrain from uploading any files for the time being.<br /> <br />We apologize for any inconvenience caused.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:17</var> UTC</small><br><strong>Update</strong> - We have deployed the fix, however, we have identified a second issue that causes all the attachments to get stuck in quarantine. This is also impacting the following products:<br /><br />Sage ERP (DE)<br />Sage Provisioning Portal (SEOS)<br /><br />We know what is causing this and are working on a fix.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:56</var> UTC</small><br><strong>Update</strong> - As part of the efforts to resolve this issue, we have scheduled a service downtime between 13:30 and 14:00 UTC on the 26th of March.<br /><br />Please note that if you save attachments during this scheduled time, there is a chance that the system will not process them and you will be required to save them again.<br /><br />We apologise for any inconvenience this may cause.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:56</var> UTC</small><br><strong>Update</strong> - We have identified the cause of the issue and we are working on a fix. <br /> <br />In the meantime as a workaround please remove the ´#´ on the name of the file before uploading.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Identified</strong> - We identified that UK customers' attachments that contain a ´#´ in the file name are getting stuck in quarantine status and not successfully uploaded to the product.<br /> <br />As a workaround please remove the ´#´ on the name of the file before uploading.<br /> <br />We are currently investigating.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:20</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203741772024-03-27T11:51:33Z2024-03-27T11:51:33ZSage Business Cloud Self Service - Partial Outage<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service continues to perform as expected.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:17</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>09:54</var> UTC</small><br><strong>Update</strong> - We identified and issue impacting the ability of customers in South Africa to login into Sage Business Cloud Self Service (ZA). Customers that use Sage VIP, Pastel Payroll, Sage Business Cloud Payroll Professional Services require to use it for leave and claim submissions and approval.<br /> <br />We are currently investigating.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203507962024-03-27T11:27:08Z2024-03-27T11:27:08ZSage 50 Micropay - UKI - Partial Outage<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:27</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service is available and performing as expected.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:33</var> UTC</small><br><strong>Investigating</strong> - We have identified that a small subset of customers in Ireland are receiving the following error when trying to submit to ROS:<br /><br />"No active link between AgentTAIN and EmployeRegistrationNumber"<br /><br />Third Party Revenue (ROS) it´s currently investigating.</p>tag:status.sage.com,2005:Incident/203501112024-03-27T11:00:02Z2024-03-27T11:00:02ZEDI (FR) - Scheduled Maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:50</var> UTC</small><br><strong>Scheduled</strong> - The EDI platform will be undergoing important system maintenance on Wednesday, March 27th, 2024, for 1 hour, between 11:00 CET to 12:00 CET.<br /> <br />The below Azure/EDI service may be unavailable for a few seconds:<br />• Edi deposit services<br /><br />The below EDI services will remain operational:<br />• New registrations (customer journey)<br />• The “oga.sage.fr” portal<br />• Tracking shipments from DS<br />• The “suivi-edi.sage.fr” portal (except administration)<br />• The control brick<br />• All EDI Accounting services<br /><br />Thank you. The Sage Team.<br /><br />-----------------------------------------------------------------------------------<br /><br />La plate-forme EDI sera en maintenance le Mercredi 27 Mars, 2024, pendant 1 heure, entre 11:00 CET et 12:00 CET.<br /> <br />Les services Azure/EDI ci-dessous pourront être indisponibles pendant quelques instants :<br />• Les services de dépôts Edi.<br /><br />Les services EDI ci-dessous resteront opérationnels :<br />• Les nouvelles inscriptions (parcours client)<br />• Le portail “oga.sage.fr”<br />• Le suivi des envois à partir de DS<br />• Le portail “suivi-edi.sage.fr” (sauf l’administration)<br />• La brique de contrôle<br />• Tous les services EDI Expert-comptable <br /><br />Cordialement, l'équipe Sage</p>tag:status.sage.com,2005:Incident/203609702024-03-27T10:51:50Z2024-03-27T10:51:50ZSage Identity Service - Operational<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:51</var> UTC</small><br><strong>Resolved</strong> - The incident is now resolved. The services continue to perform as expected.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:59</var> UTC</small><br><strong>Identified</strong> - We are currently rolling out the fix to all environments. Some customers may still experience issues until fully resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Monitoring</strong> - We are currently rolling out the fix to all environments. Some customers may still experience issues until they are fully resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Update</strong> - We identified a global issue in which customers who have enrolled for MFA SMS will not receive their code when logging in. <br /> <br />We are currently investigating.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:51</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203664402024-03-28T16:53:47Z2024-03-28T16:53:47ZSage.com Websites - Major Outage<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:05</var> UTC</small><br><strong>Investigating</strong> - We have identified that the site is currently unavailable. We are currently investigating.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:46</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>Update</strong> - We identified that customers trying to access Sage.com were experiencing slowness or were getting a 504 Gateway Time-out error.<br /> <br />We are currently investigating.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>21:48</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203607432024-03-26T17:06:05Z2024-03-26T17:06:05ZSage People - Partial Outage<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:06</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service is available and performing as expected.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the cause of the issue.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Identified</strong> - We have identified an issue preventing a subset of customers globally from accessing the service.<br />We are currently investigating.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203594622024-03-26T15:49:15Z2024-03-26T15:49:15ZSage Business Cloud Accounting (UKI) - Operational<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service continues to perform as expected.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:43</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:29</var> UTC</small><br><strong>Update</strong> - We identified an issue where UK and Ireland customers are experiencing Heavy Load messages when navigating the service. The service subsequently became unavailable to almost all customers. <br /><br />We are continuing to investigate the root cause of the issue.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Update</strong> - We identified an issue affecting UK and Ireland customers experiencing heavy loads when navigating the program. <br /><br />We are currently investigating.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203525912024-03-26T13:00:25Z2024-03-26T13:00:25ZEDI (FR) - Scheduled Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:57</var> UTC</small><br><strong>Scheduled</strong> - The EDI platform will be undergoing important system maintenance on Tuesday, March 26th, 2024, for 2 hours, between 12:00 CET to 14:00 CET.<br /> <br />The below EDI service may be unavailable for a few seconds:<br />• The flow consultation service from SBCP<br />• Tracking shipments from DS<br />• New registrations (customer journey)<br />• The “oga.sage.fr” portal<br /><br />The below EDI services will remain operational:<br />• Flow repositories<br />• The “suite-edi.sage.fr” portal<br />• The DS control brick<br />• The PAS, FPOC and BPIJ service<br />• All EDI Accounting services<br /><br />Deposits made during this maintenance operation will be put on hold until services resume.<br /><br />Thank you. The Sage Team.<br /><br />-----------------------------------------------------------------------------------<br /><br />La plate-forme EDI sera en maintenance le Mardi 26 Mars, 2024, pendant 2 heures, entre 12:00 CET et 14:00 CET.<br /> <br />Les services EDI ci-dessous ne seront pas disponibles :<br />• Le service de consultation des flux à partir de SBCP<br />• Le suivi des envois à partir de DS<br />• Les nouvelles inscriptions (parcours client)<br />• Le portail “oga.sage.fr”<br /><br />Les services EDI ci-dessous resteront opérationnels :<br />• Les dépôts de flux<br />• Le portail « suivi-edi.sage.fr » <br />• La brique de contrôle DS<br />• Le service PAS,FPOC et BPIJ <br />• Tous les services EDI Expert-comptable <br /><br />Les dépôts effectués pendant cette operation de maintenance seront mis en attente jusqu’à la reprise des services.<br /><br />Cordialement, l'équipe Sage</p>tag:status.sage.com,2005:Incident/203287942024-03-26T13:00:02Z2024-03-26T13:00:02ZSage Business Cloud Lohnabrechnung (DE) - Scheduled Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Scheduled</strong> - Sage Business Cloud Lohnabrechnung (DE) will be undergoing maintenance on Tuesday, March 26th, 2024, for 8 hours, between 06:00 CET and 14:00 CET. <br /> <br />During this period of time the service will be unavailable. <br /> <br />We apologise for any inconvenience this may cause. <br /> <br />Thank you. The Sage Team <br /> <br />------------------------------------------------------------------------ <br /> <br />Sage Business Cloud Lohnabrechnung (DE) wird am Dienstag, 26. März 2024, für 8 Std. zwischen 06:00 Uhr und 14:00 Uhr, gewartet. <br /> <br />Der Service ist während dieser geplanten Zeit nicht verfügbar. <br /> <br />Wir entschuldigen uns für etwaige Unannehmlichkeiten. <br /> <br />Mit freundlichen Grüßen, Das Sage-Team</p>tag:status.sage.com,2005:Incident/203493732024-03-25T20:00:02Z2024-03-25T20:00:02ZSage Business Cloud Paie (FR) - Scheduled Maintenance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Scheduled</strong> - Sage Business Cloud Paie (FR) will be undergoing maintenance on Monday, March 25th, 2024, for 1 hour and 30 minutes between 19:30 CET and 21:00 CET.<br /><br />The service won't be available during this scheduled time. <br />We apologize for any inconvenience this may cause and ask that you plan your workload accordingly. <br /><br />Thank you. The Sage Team.<br />------------------------------------------------------------------------------------ <br />Sage Business Cloud Paie (FR) sera en maintenance le Lundi 25 Mars 2024, pendant 1 heure et 30 minutes entre 19:30 CET et 21:00 CET.<br /><br />Le service ne sera pas disponible pendant cette période programmée. <br /><br />Nous nous excusons pour tout inconvénient que cela pourrait causer et vous demandons de planifier votre charge de travail en conséquence. <br /><br />Merci. L'équipe Sage.</p>tag:status.sage.com,2005:Incident/203524232024-03-25T18:07:14Z2024-03-25T18:07:14ZSage Intacct - Degraded Performance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>18:07</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service is available and performing as expected.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Update</strong> - We identified an issue that may impact NA customer who use the following product features: Fixed Assets, Lister, and Import. <br /><br />We are currently investigating.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:34</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203262872024-03-25T16:44:06Z2024-03-25T16:44:06ZAuthentication Service - Partial Outage<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service is available and performing as expected.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Update</strong> - We continue to investigate the issue. We are aware of customers still having issues for the following products when trying to create organisations.<br /> <br />-Sage Online FR,<br />-Sage 100 Partner Cloud (FR)<br />-Sage FRP 1000 Partner Cloud (FR)<br />-Sage 100 On premise (FR).<br />-Sage FRP 1000 (FR) <br />-Sage 50 Payroll.<br /> <br />Customers using Sage 50 Canada are also experiencing issues when using Paypal or Stripe.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>13:18</var> UTC</small><br><strong>Update</strong> - The issue has been resolved for the following products:<br />-RDA<br />-SBC Accounting ZA and other products using Banking Services or Banking feeds.<br />-Sage 50 Accounts <br /> <br />We continue to investigate an issue for Sage Online FR, Sage 100 Partner Cloud (FR), Sage FRP 1000 (FR), Sage FRP 1000 Partner Cloud (FR) and desktop preventing customers to create a company.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:08</var> UTC</small><br><strong>Identified</strong> - We have identified that this issue could potentially impact other services as:<br /> <br />-Products using Payments acceptance.<br />-RDA<br />-Products using Compliance Service:<br />Sage Online FR<br />Sage 100 Partner Cloud (FR)<br />Sage FRP 1000 (FR)<br />Sage FRP 1000 Partner Cloud (FR) and Deskop version.<br /><br />We have identified the cause and we are working on applying.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Update</strong> - We continue to investigate.<br /><br />Thank you for your patience.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>Update</strong> - We are aware of an issue the Auth service, that will impact customers trying to import and process bank feeds on SBC Accounting ZA.<br /> <br />This could also potentially impact customers trying to use the following services :<br /><br />Sage 50 Accounts<br />Sage Busines Cloud Comptabilite<br />Sage Business Cloud Bureau<br />The following products that use Banking Service :<br />Sage Intacct<br />Sage Accounting ZA<br />Sage Active<br /> <br />We are currently investigating.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:36</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203001282024-03-24T17:00:56Z2024-03-24T17:00:56ZSage DPW Cloud - Scheduled Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:57</var> UTC</small><br><strong>Scheduled</strong> - Sage DPW Cloud will be undergoing maintenance on Sunday, March 24th, 2024, for 10 hours between 08:00 CET and 18:00 CET. <br /> <br />The service will be unavailable during this scheduled time. <br /> <br />We apologise for any inconvenience this may cause.<br /> <br />Thank you. The Sage Team<br /> <br /> ---------------------------------------------------- <br /> <br />Bei Ihrer Sage DPW Cloud werden am Sonntag, den 24. März 2024, zwischen 08:00 MEZ und 18:00 MEZ. Wartungsarbeiten durchgeführt. <br /> <br />Das Service ist während dieser geplanten Zeit nicht verfügbar. <br /> <br />Wir entschuldigen uns für etwaige Unannehmlichkeiten. <br /> <br />Mit freundlichen Grüßen, Das Sage-Team</p>tag:status.sage.com,2005:Incident/203214352024-03-23T06:30:56Z2024-03-23T06:30:56ZSage Intacct - Scheduled Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Scheduled</strong> - Sage Intacct will be undergoing maintenance on Saturday, March 23rd, 2024, for 4 hours, between 02:30 UTC and 06:30 UTC.<br /><br />The service will be unavailable during this scheduled time.<br /><br />We apologize for any inconvenience this may cause.<br /><br />Thank you.<br /><br />The Sage Team</p>tag:status.sage.com,2005:Incident/203273672024-03-22T20:38:22Z2024-03-22T20:38:22ZSage Business Cloud Bureau (FR) - Major Outage<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>20:38</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and both Sage Business Cloud Comptabilite (FR) and Sage Business Cloud Bureau (FR) are available and performing as expected.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:02</var> UTC</small><br><strong>Update</strong> - The fix has been applied and we can confirm that Sage Business Cloud Bureau (FR) is available and performing as expected. We continue to investigate the issue with Sage Business Cloud Comptabilite (FR).</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:59</var> UTC</small><br><strong>Identified</strong> - The cause of the issue has been identified and we are going to apply a fix.<br />Thank you for your patience as we work to resolve this issue.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:42</var> UTC</small><br><strong>Update</strong> - We are investigating an issue in France preventing customers from accessing the below services.<br /> <br />The products/services affected are:<br />- Sage Business Cloud Bureau (FR) <br />- Sage Business Cloud Comptabilite (FR)</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:24</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>tag:status.sage.com,2005:Incident/203271762024-03-22T16:48:41Z2024-03-22T16:48:41ZSage.com Websites - Operational<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:48</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved and the service continues to perform as expected.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Monitoring</strong> - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:59</var> UTC</small><br><strong>Update</strong> - We have identified the cause of the issue and we are working on a fix. Thank you for your patience as we work to resolve this issue.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:27</var> UTC</small><br><strong>Update</strong> - We identified an issue preventing customers globally from completing Commerce journeys. We are currently investigating.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue with the service. An update will be provided within 30 minutes.</p>